Refund Policy

Effective Date: 5th January 2025 | Last Updated: 28th February 2025

1. Introduction

At Indzu, we are committed to customer satisfaction. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined in this policy. This Refund Policy complies with EU consumer protection laws, including the Consumer Rights Directive (CRD) (EU) 2011/83 and relevant e-commerce regulations.

2. Eligibility for Refunds

Refunds are available for the following:

  • Digital Products: Software, eBooks, subscriptions (subject to download/use restrictions).
  • Services: Consulting, memberships, or training programs (case-by-case basis).

3. Refund Periods

The timeframe for requesting a refund varies by product/service type:

Product/Service Type Refund Request Period
Digital Products Within 14 days, provided it has not been downloaded or accessed.
Subscriptions Within 7 days of purchase for unused services.
Services (Consulting, Training, etc.) Refunds depend on service usage and completion status.

⏳ Note: If you receive a defective or incorrect item, you must notify us within 5 days of receipt for a full refund or replacement.

4. Non-Refundable Items

Refunds are not available for:

  • Downloaded or accessed digital products (per EU law, once accessed, refunds are void).
  • Personalized/custom-made products.
  • Services already rendered or partially completed.
  • Gift cards or promotional items.

5. How to Request a Refund

To initiate a refund, please follow these steps:

  • Contact us at [email protected] with your order number and reason for the refund request.
  • For physical products, return the item in its original packaging, unused, and in resellable condition.
  • For defective/damaged items, provide a photo or video proof.
  • Once we approve your request, we will process your refund within 5-10 business days via your original payment method.

6. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, check with your bank or payment provider.
  • If you still have issues, raise a ticket or contact us at [email protected].

7. EU Consumer Rights Directive Compliance

Under the EU Consumer Rights Directive (CRD) (EU) 2011/83, customers in the European Economic Area (EEA) have the "Right of Withdrawal" for most online purchases.

  • You can withdraw from a purchase within 14 days of receiving the product/service, except for digital downloads or used services.
  • Refunds must be processed within 14 days of withdrawal.

8. Changes to This Refund Policy

We may update this Refund Policy as needed. The latest version will always be available on our website.

9. Contact Information

If you have any questions, please contact us at:

  • 📌 Indzu LLC
  • 📍 Registered Agents Inc 30N Gould St Ste R Sheridan, WY 82801
  • 📧 [email protected]